Customs duties  

It has always been the case that, with all overseas sales, it is quite likely that your country will impose custom duty and/or VAT. For most countries, any payment due was paid by the receiver. However the rules have now changed.

For all parcels going overseas, Royal Mail now ask the sender (us) to pay the import duties and VAT on parcels being sent to some, but not all, overseas countries. They then pass on the fees to the relevant country's government. It started with the USA tariff in February 2026. Then, in July 2026, it was extended to include all EU countries. Others may follow. The problem is that the amount charged varies from country to country! Our website was originally set up as an information provider and so the facilities available for on line shopping are very limited. We now have to manually determine how much extra (if any) we need to add to our invoice! Please be aware that, even if we don't need to add any duties to our invoice, you may still be required to pay them when the package reaches your country.

Please note: we are more than happy to continue to sell overseas!

If you are overseas and would like buy from us, please email us at workshop@themagnetoguys.co.uk with the following information:

the item(s) required and how many

your name and delivery address

your telephone number (required by Royal Mail for many countries when booking the parcel)

We can then calculate the charges together with Royal Mail's handling charge and create a proforma invoice which will be emailed to you. This will detail total costs and details of how to pay if you wish to then go ahead with the purchase.

Thank you for your interest in our products and for your co-operation in getting them to you!

Delivery times

The Magneto Guys currently use the  Royal Mail 'International Tracked' service for overseas sales. We are required to provide them with your email address so that they can send you updated tracking information via email.